©Foot-Z Customs

Frequently Asked Questions

How long will it take to receive my shoes?

All shoes are made to order so please allow 4-6 weeks (depending on design) to be fulfilled and shipped. 

*subject to change without notice depending on order volume*

If you would like a more up to date estimate, please feel free to contact us and we will do our best to give you a time frame based on our current load. 

Do I send in the shoes?

That's up to you! We generally provide a brand new pair of shoes and include it in the overall price. But if you already have a pair of shoes you want us to paint that aren't too beat up, you can send them in. Just shoot us an email first if you are planning on doing so!

What if I want a different type of shoe or design than I see on the website?

We will happily customize any type of shoe that our paint will adhere to! As far as designs go, feel free to request a new design or alteration to any of our current available designs. We are here to make shoes that move you!

How durable is the paint?

All the materials that are used are designed specifically for usage. We prep each pair carefully to ensure that the paint will adhere to the specific material of the shoe and will not peel off. They are also coated with a protective gloss and spray to prevent damage to the paint. Please keep in mind however, these are art as well as shoes. They are designed to last provided they’re properly cared for. Click HERE to watch some of the durability videos

What is the return policy?

Given the nature of the business, we are unable to offer returns, refunds, or exchanges. All sales are final. 
If you have a specific problem or concern regarding your order, don't hesitate to contact us.

Do you ship outside of the United States?

We can ship internationally but it is the buyer's responsibility to pay shipping, import taxes, and fees that may be charged upon arrival.

Do your shoes run true to size?

Our shoes are 100% authentic to the brand advertised. Please check the sizing chart specific to that brand.